So THAT's Chicagoans' Biggest Complaint?
If you need snow shoveled in your neighborhood, a pothole filled, or rats cleared in your alley, you call 311. Since 1999, Chicagoans have been able to call 311 for non-emergency complaints and requests, and they’ve been calling. Chicagoans dial 311 more often per capita than any other major city. While some of the reasons people call aren’t surprising, Axios Chicago’s Monica Eng says 311 operators can be like residents’ own Google — you can call about anything from how to track a flight to how to buy a home. Monica crunched the numbers and she shares what Chicagoans complain about most.
Axios Chicago's story about 311
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